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Terms and conditions

GENERAL CONDITIONS OF SALE - REGULAR LINE

Registered office: MONACAIR Avenue des Ligures
Héliport de Monaco MC – 98 000 MONACO
Tel : +377 97 97 39 00 Fax : +377 97 97 39 09
Email: info@monacair.mc
S.A.M with a capital of € 365,000 RCI 87 S 02334 –
SSEE 622 Z 01 022 FR 620 0000 5966


1 - PURPOSE:
The general conditions of sale described below
detail the rights and obligations of the company
S.A.M MONACAIR and its customer as part of the
sale of transportation of passengers in helicopters
on the regular line Monaco – Nice Côte d’Azur
Airport – Monaco.
Any service executed by the company S.A.M
MONACAIR implies the buyer’s unconditional
acceptance of these general conditions of sale
(CGV).


2 - CONDITIONS OF THE CONTRACT FOR THE
CARRIAGE OF PASSENGERS

Monacair undertakes to implement all resources
at its disposal to transport the passenger and its
baggage within reasonable durations.
The timings mentioned on the website
www.monacair.mc and the different tariff grids
distributed by Monacair and its partners may be
subject to change due to requirements related to the
management of operations and other unforeseen
circumstances. They are not guaranteed and are
not binding in nature. They are subject to modification without any prior notice. Monacair accepts no
responsibility in the case of a connecting flight with
another airline company.
The passenger undertakes to be aware of the
formalities imposed by the authorities and to
possess the required identity documents and any
other proof.
The passenger undertakes to show up on time for
the registration, i.e., 20 minutes before the take-off
time.
In case of a delay, MONACAIR, on a commercial
basis, will endeavour to send the passengers on the
first available flight. However, Monacair cannot be
held responsible for the delay or for any impossibility
of sending the passengers late if the flights are full or
if the timing is at the end of the rotation
The passenger undertakes to give Monacair any
information that necessitates special care (infant,
fragile baggage or baggage with dimensions other
than standard authorised ones, physically disabled
people, animals, etc.)
Monacair reserves the right to refuse to let on board
and, in general, transport any person that does not
comply with the aforementioned conditions, as well
as any person with behaviour that the Monacair
representative deems likely to harm the smooth
operation of the flight or transport (inebriated condition, aggressive or inappropriate attitude, etc.)


3 - CONDITIONS OF THE CONTRACT FOR THE
CARRIAGE OF BAGGAGE

Monacair authorises 1 standard-size piece of
baggage per person (60 X 80 X 20) – Maximum
weight: 23 kg. Monacair requests that passengers
use supple baggage.
The passenger undertakes to give Monacair any
information that necessitates special care (fragile
baggage or baggage with dimensions other than
standard authorised ones, stroller, etc.) and to bear
the costs involved, if needed.
Any specific request must be sent to the Booking
Service at least 2 hours before the flight, taking into
account the working hours and days. For all flights
taking off before 10:30 a.m. the request must be
made on the previous day by telephone.
MONACAIR Booking Service: +377 97 97 39 00
WORKING HOURS: Monday to Friday: 9 a.m. - 6
p.m.; Saturday, Sunday, public holidays: 9 a.m. - 12
noon and 2 p.m. - 6 p.m.
Any baggage that does not comply with the imposed
standard shall be sent as soon as possible by air or
land, and shall be subject to an additional charge.


4 – TAXES AND TARIFF CONDITIONS
The tariffs applied at the time of issuing the ticket are
valid. They are inclusive of airport taxes.
In case of any additional charge, Monacair undertakes to do its best to contact the customer who
made the booking at least 24 hours before the
flight (provided that the contact details given in the
customer profile are valid and that the customer can
be reached).


5 - PAYMENT CONDITIONS
No booking is deemed finalised before the full
payment of the total net amount and the issuing of
the ticket or electronic ticket.
Bookings made on the website www.monacair.mc
must be paid via debit card only.
Bookings made via the Call Centre or at the Monacair counter can be paid by debit card, in cash, or
by cheque from France or Monaco. Payments by
cheque are not accepted if made within 14 days before the flight.
Monacair accepts no responsibility if one of these
payment methods cannot be accepted due to any
technical malfunction.
Monacair reserves the right to refuse access to any
person who has not fully paid the net price of the
ticket, and to any ticket or e-ticket holder whose payment was suspended, contested or not validated.


6 – MODIFICATIONS
Monacair authorises modifications up to 2 hours
before the take-off time only via telephone to the
Booking Service during working hours.
Morning flights departing before 10:30 a.m. must
therefore be modified the day before.
Otherwise, the booking shall be considered as a
no-show (refer to the “cancellations” chapter)
MONACAIR Booking Service: +377 97 97 39 00
WORKING HOURS: Monday to Friday: 9 a.m. - 6
p.m.; Saturday, Sunday, public holidays: 9 a.m. - 12
noon and 2 p.m. - 6 p.m.
Any claims must be sent via registered letter within
14 days after the cancelled flight to the address:
MONACAIR Booking Service, Avenue des Ligures
MC – 98000 MONACO
The claim letter must be drafted in French or English.
In case of a reimbursement, Monacair will make the
payment within a period of 30 days after the accep-tance.


7 - CANCELLATIONS
Monacair authorises cancellations up to 2 hours
before the take-off time only via telephone to the
Booking Service. Morning flights departing before
10:30 a.m. must therefore be cancelled the previous
day.
MONACAIR Booking Service: +377 97 97 39 00
WORKING HOURS: Monday to Friday: 9 a.m. - 6
p.m.; Saturday, Sunday, public holidays: 9 a.m. - 12
noon and 2 p.m. - 6 p.m.
Cancellation charges:
ONE-WAY / SINGLE: penalty of €30 per coupon, per
passenger
TWO-WAY: penalty of €50 per coupon, per passenger
NO SHOW: Non-refundable, except for the total
amount of passenger taxes.
Any claims must be sent via registered letter within
14 days after the cancelled flight to the address:
MONACAIR Booking Service, Avenue des Ligures
MC – 98000 MONACO
The claim letter must be drafted in French or English.
In case of a reimbursement, Monacair will make the
payment within a period of 30 days after the acceptance.


8 - VALIDITY
All tickets are valid for 1 YEAR starting from the date
of issue.


9 - CONDITIONS OF THE MONACO/MONACO
SHUTTLE SERVICE

The MONACAIR service includes transport between
the heliport and an address in Monaco using a
non-private shuttle. For the best service, we request
you book your shuttle when booking your helicopter
flight.
On arrival at Monaco: Transport in a non-private
shuttle shall be executed as soon as possible,
taking into account any unforeseen circumstances
related to traffic. Any delays related to the travel
time cannot be attributed to Monacair. Passengers
who have not pre-booked their shuttle shall not be
given priority.
For passengers departing from Monaco:
The shuttle must be booked when making the flight
booking, or by calling the Booking Service at least
2 hours before the flight. Beyond this period, the
shuttle service is subject to confirmation.

Contact us

MONACAIR

Heliport de Monaco
Avenue des Ligures
98000 Monaco

INFORMATION
+334 22 61 69 64
info@monacair.mc

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