MONACAIR Privacy Policy

Last updated: 17/03

1. Introduction

This Privacy Policy aims to inform users of the website www.monacair.mc about how MONACAIR S.A.M. collects, uses, stores, and protects their personal data.

Regulatory compliance

This policy complies with:

• The General Data Protection Regulation (GDPR) No. 2016/679
• Monégasque legislation on the protection of personal information (Law No. 1.165 as amended)

⚠️ Important: By using the site, the user accepts this policy.

2. Data Controller Identity

MONACAIR S.A.M.

Registered office: Monaco Heliport, Avenue des Ligures, 98000 Monaco

Phone: +377 97 97 39 00

Email: contact@monacair.mc

Data Protection Officer (DPO)

Email: dpo@monacair.mc

3. Data Collected

Data provided directly by the user

• First name, last name
• Email address
• Phone number
• Postal address
• Information necessary for flight booking
• Payment information (via a secure provider)
• Any other information communicated via our contact or booking forms

Automatically collected data

• IP address
• Navigation data (pages visited, connection time, browser type)
• Cookies and trackers (see Cookies section)

4. Collection Purposes

Personal data is collected for:

•Booking management and execution of transport contracts
•Customer communication (confirmation, flight tracking, practical information)
•Customer service management and request processing
•Sending commercial offers (subject to prior consent)
•User behavior analysis to improve services
•Compliance with legal and regulatory obligations

5. Legal Basis for Processing

Processing is based on:

•Contract execution (booking, transport)
•Compliance with legal obligations
•Consent (particularly for cookies or sending commercial offers)
•Legitimate interest (site security, service improvement)

6. Data Recipients

Data access

• MONACAIR internal services

Partner service providers necessary for proper service execution:

- Payment service providers
- Hosting providers
- Technical subcontractors

🔒 We commit to never sell your data to third parties.

7. Retention Period

Data type	Retention period
Service execution data	Duration necessary for execution
Mandatory legal data	Legal duration (e.g., invoices for 10 years)
Commercial prospecting data	3 years after last contact

8. Data Security

MONACAIR implements appropriate technical and organizational measures to protect your data against:

• Any unauthorized access
• Data loss
• Alteration
• Disclosure

9. Your Rights

In accordance with applicable legislation, you have the following rights:

Available rights

✅Right of access to your data
✅Right to rectification of inaccurate data
✅Right to erasure (under conditions)
✅Right to object to processing (particularly for commercial prospecting)
✅Right to restriction of processing
✅Right to data portability

How to exercise your rights

Contact: dpo@monacair.mc

Response time: Maximum 1 month

Appeal

You have the possibility to file a complaint with the Commission for the Control of Personal Information (CCIN) of Monaco.

10. Cookies

Types of cookies used

• Cookies strictly necessary for site functionality
• Audience measurement cookies (Google Analytics or other)
• Marketing/advertising cookies (with prior consent)

Preference management

A banner allows you to manage your preferences during your first visit.

📋 For more information: consult our Cookie Policy.

11. Policy Modifications

MONACAIR reserves the right to modify this Policy at any time. Any substantial modification will be notified to you via the site.

12. Contact

For any questions regarding this Policy or the exercise of your rights

Data Protection Officer

📧 Email: dpo@monacair.mc